{"id":2894,"date":"2019-07-23T15:52:03","date_gmt":"2019-07-23T14:52:03","guid":{"rendered":"https:\/\/www.sagarmatha.fr\/lets-activate-your-human-potential\/developing-the-employee-experience-user-guide\/"},"modified":"2022-03-29T12:09:14","modified_gmt":"2022-03-29T11:09:14","slug":"developing-the-employee-experience-user-guide","status":"publish","type":"page","link":"https:\/\/www.sagarmatha.fr\/en\/lets-activate-your-human-potential\/developing-the-employee-experience-user-guide\/","title":{"rendered":"Developing the employee experience: user guide"},"content":{"rendered":"[vc_row type=”full_width_background” full_screen_row_position=”middle” bg_image=”1418″ bg_position=”left top” bg_repeat=”no-repeat” bg_color=”#ffffff” scene_position=”center” text_color=”custom” custom_text_color=”#ffffff” text_align=”left” overlay_strength=”0.3″ shape_divider_position=”bottom” shape_type=””][vc_column enable_animation=”true” animation=”fade-in” column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid”][vc_row_inner equal_height=”yes” content_placement=”middle” column_margin=”default” top_padding=”12%” bottom_padding=”12%” text_align=”left”][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” centered_text=”true” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/1″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid” offset=”vc_col-xs-12″][vc_custom_heading text=”Developing the employee experience: user guide” font_container=”tag:h1|font_size:45px|text_align:center” use_theme_fonts=”yes”][vc_column_text]Is the employee experience the latest fashionable concept? Not really! Often ignored by the different components of the company, the employee experience can bring real added value, for everyone. For the employee? Obviously… being good at their job, identified as someone who counts, feeling useful, giving meaning to their tasks. The company is a winner too, with better performance and a fertile climate for innovation. When a company is perceived well from within, it radiates this to the outside, boosting its appeal. The employee experience, a guaranteed win-win scenario! Do you want to develop and improve the employee experience in your company? We\u2019ll give you a good basis to start from.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” bg_color=”#f9f9f9″ scene_position=”center” text_color=”custom” custom_text_color=”#00338c” text_align=”left” top_padding=”5%” overlay_strength=”0.3″ shape_divider_position=”bottom” image_bg=”https:\/\/source.unsplash.com\/collection\/310797\/daily” shape_type=””][vc_column column_padding=”padding-1-percent” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid”][nectar_highlighted_text style=”half_text”]\n

So what is the employee experience?<\/h2>\n[\/nectar_highlighted_text][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” bg_color=”#f9f9f9″ scene_position=”center” text_color=”custom” custom_text_color=”#00338c” text_align=”left” overlay_strength=”0.3″ shape_divider_position=”bottom” shape_type=””][vc_column column_padding=”padding-1-percent” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ font_color=”#00338c” column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/2″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid”][vc_column_text]It\u2019s the employee\u2019s everyday experience in the company: their activities, how they use their working tools, their interactions and their journey through the company. Although the employee experience has often been under-estimated, it is in fact crucial to the operation and productivity of a business. <\/strong><\/p>\n

For a long time, companies have been working to improve customer relations, optimise the buying process and strengthen loyalty and recommendations. This has now become standard.[\/vc_column_text][\/vc_column][vc_column column_padding=”padding-1-percent” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ font_color=”#00338c” column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/2″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid”][vc_column_text]Google has developed the \u201cZero Moment Of Truth\u201d (ZMOT) theory. This identifies at what point the buying decision is made by the consumer, or more specifically the consumer 2.0.<\/p>\n

Although all companies work to identify the areas they can improve to take care of the \u201cZMOT\u201d, few of them are yet aware that taking care of the employee experience is part of the same challenge. <\/strong>However, when a company works on its employee experience, this positively impacts its whole ecosystem![\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” bg_color=”#f9f9f9″ scene_position=”center” text_color=”custom” custom_text_color=”#fc5e29″ text_align=”left” top_padding=”2%” bottom_padding=”4%” overlay_strength=”0.3″ shape_divider_position=”bottom” image_bg=”https:\/\/source.unsplash.com\/collection\/310797\/daily” shape_type=””][vc_column column_padding=”padding-1-percent” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid”][nectar_highlighted_text style=”half_text”]\n

\u201cLearn to look after your staff first, and the rest will follow!\u201d<\/h3>\n

Richard Branson, founder of Virgin<\/strong><\/p>\n[\/nectar_highlighted_text][\/vc_column][\/vc_row][vc_row type=”full_width_content” full_screen_row_position=”middle” vertically_center_columns=”true” bg_color=”#ff6400″ scene_position=”center” text_color=”light” text_align=”left” overlay_strength=”0.3″ shape_divider_position=”bottom” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color=”#e5e5e5″ background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/2″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid”][image_with_animation image_url=”3345″ alignment=”center” animation=”Fade In” border_radius=”none” box_shadow=”none” max_width=”125%”][\/vc_column][vc_column column_padding=”padding-7-percent” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/2″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid”][vc_custom_heading text=”Did you know?” font_container=”tag:p|font_size:30|text_align:left|line_height:1.4″ use_theme_fonts=”yes”][vc_custom_heading text=”70% of candidates search for opinions about a company online before entering a contract” font_container=”tag:p|font_size:20|text_align:left” use_theme_fonts=”yes”][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” scene_position=”center” text_color=”custom” custom_text_color=”#00338c” text_align=”left” top_padding=”7%” bottom_padding=”7%” overlay_strength=”0.3″ shape_divider_position=”bottom” shape_type=””][vc_column column_padding=”padding-2-percent” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid”][nectar_highlighted_text style=”half_text”]\n

Developing the employee experience in 6 key points<\/h3>\n

Before putting together your battle plan to improve the employee experience, implement these few steps to get off on the right foot:<\/p>\n[\/nectar_highlighted_text][toggles style=”minimal”][toggle color=”Accent-Color” title=”1. Give new arrivals a proper welcome”][vc_column_text]\u201cThe first impression is always right!\u201d it seems. The arrival of your new employees is a unique moment in the relationship as they have all the necessary equipment to help them settle in, someone guides them the first few days, their IT authorisations are set up and they are given answers to all their questions. At Sagarmatha, for example, we have put in place a sponsorship system so that new recruits always have someone to turn to, a trusted adviser.[\/vc_column_text][\/toggle][toggle color=”Accent-Color” title=”2. Involve your employees in the company project”][vc_column_text]All work must have meaning, that\u2019s why we get up in the morning. When employees are involved in the company\u2019s projects and able to make the link between their daily actions and strategic ambitions, they can contribute and add their stone to the building. It\u2019s much more than simply communicating the strategy, each employee must have the freedom to put it into action.[\/vc_column_text][\/toggle][toggle color=”Accent-Color” title=”3. Contribute to well-being”][vc_column_text]Well-being at work is crucial to the employee experience, as it is directly related to motivation and therefore performance. In addition to material aspects, each employee must be able to feel trusted and responsible. What freedom do they have about how to organise their work (pace, hours, etc.)? We’re convinced that enjoying work leads to better performance.[\/vc_column_text][\/toggle][toggle color=”Accent-Color” title=”4. Encourage initiatives”][vc_column_text]Freedom also means creativity. When they\u2019re encouraged to take initiatives, employees will be even more willing to make proposals. It\u2019s a question of relevance and, once again, meaning. At Sagarmatha, we\u2019ll help you set up interest groups to work on specific topics.[\/vc_column_text][\/toggle][toggle color=”Accent-Color” title=”5. Create connections”][vc_column_text]Links need to be maintained everywhere, at all times. Top management, middle management and all employees need to be involved. It’s best to create mixed project groups, encourage people to meet up during \u201coff-duty\u201d periods, and plan times for employees to connect with each other, at events<\/a> but also on an everyday basis (meet-up caf\u00e9s, warm-ups, charity activities, etc.). So many daily tensions can be solved during these \u201coff\u201d times![\/vc_column_text][\/toggle][toggle color=”Accent-Color” title=”6. Give recognition”][vc_column_text]Recognition helps to maintain a good employer-employee relationship. Although it\u2019s easy to focus on errors, we need to think about saying thank you and highlighting people\u2019s good initiatives. Don\u2019t hesitate to give your employees recognition and guide your managers to do the same. This can be done through simple language on a daily basis, but also through dedicated events. At Sagarmatha, for example, we can help you set up a recognition programm and an award ceremony to showcase your employees\u2019 talents and show them your recognition.[\/vc_column_text][\/toggle][\/toggles][\/vc_column][\/vc_row][vc_row type=”full_width_content” full_screen_row_position=”middle” vertically_center_columns=”true” bg_color=”#00338c” scene_position=”center” text_color=”light” text_align=”left” overlay_strength=”0.3″ shape_divider_position=”bottom” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color=”#fc5e29″ background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/2″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid”][image_with_animation image_url=”3351″ alignment=”center” animation=”Fade In” border_radius=”none” box_shadow=”none” max_width=”125%”][\/vc_column][vc_column column_padding=”padding-7-percent” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/2″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid”][vc_column_text]\n

Sagarmatha’s tailor-made solutions<\/h2>\n

At Sagarmatha, we\u2019re convinced that a large part of a company\u2019s potential is down to the employee experience. So we support companies in bringing CX (Customer Experience)<\/strong> and EX (Employee Experience)<\/strong> together.<\/p>\n

To start with, we get to know your company and your employees. We draw up an inventory, then we try to \u201cget inside the skin\u201d of your employees to understand what they\u2019re feeling and their experience at work. The objective? To offer you solutions that suit you.<\/strong> Once the strengths and weaknesses have been identified, we will help you define a system and put it in place using a personalised methodology. We will offer your employees special events, full of fun, such as internal challenges or fun operational experiences, particularly through learning games<\/a>.[\/vc_column_text][nectar_cta btn_style=”underline” heading_tag=”h6″ text_color=”#ffffff” link_type=”regular” alignment=”left” link_text=”Contact us!” url=”\/en\/contact\/”][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” equal_height=”yes” content_placement=”middle” bg_color=”#cecece” scene_position=”center” text_color=”light” text_align=”left” top_padding=”80″ bottom_padding=”80″ overlay_strength=”0.95″ shape_divider_position=”bottom” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”5\/12″ tablet_width_inherit=”default” tablet_text_alignment=”center” phone_text_alignment=”center” column_border_width=”none” column_border_style=”solid”][vc_custom_heading text=”Do you want to find out more?” font_container=”tag:h3|font_size:27px|text_align:left” use_theme_fonts=”yes”][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/12″ tablet_width_inherit=”default” tablet_text_alignment=”center” phone_text_alignment=”center” column_border_width=”none” column_border_style=”solid”][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/2″ tablet_width_inherit=”default” tablet_text_alignment=”center” phone_text_alignment=”center” column_border_width=”none” column_border_style=”solid”][vc_row_inner column_margin=”default” text_align=”right”][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/1″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid”][nectar_btn size=”large” button_style=”see-through-2″ color_override=”#ffffff” hover_color_override=”#ffffff” hover_text_color_override=”#000000″ icon_family=”default_arrow” url=”\/en\/lets-activate-your-human-potential\/create-and-lead-an-engaged-community-5-steps-to-inspire-you\/” text=”Let\u2019s activate your human potential”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=”full_width_content” full_screen_row_position=”middle” equal_height=”yes” bg_color=”#f9f9f9″ scene_position=”center” text_color=”custom” custom_text_color=”#00338c” text_align=”left” overlay_strength=”0.3″ shape_divider_position=”bottom” shape_type=””][vc_column centered_text=”true” column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” bottom_margin=”2%” width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid”][vc_column_text css=”.vc_custom_1553004163953{margin-top: 50px !important;margin-bottom: 15px !important;}”]\n

We’ve already done it for them<\/h2>\n[\/vc_column_text][\/vc_column][vc_column enable_animation=”true” animation=”grow-in” centered_text=”true” column_padding=”padding-5-percent” column_padding_position=”all” background_color=”#2d2d2d” background_color_opacity=”0.4″ background_hover_color_opacity=”0.4″ background_image=”1769″ enable_bg_scale=”true” font_color=”#ffffff” column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/2″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid”][vc_custom_heading text=”Cultivating an innovation mindset at Storengy” font_container=”tag:h3|text_align:center” use_theme_fonts=”yes” link=”url:https%3A%2F%2Fwww.sagarmatha.fr%2Fen%2Fshare-our-success-stories%2Fcultivating-an-innovation-mindset-at-storengy%2F|||”][\/vc_column][vc_column enable_animation=”true” animation=”grow-in” centered_text=”true” column_padding=”padding-5-percent” column_padding_position=”all” background_color=”#2d2d2d” background_color_opacity=”0.5″ background_hover_color_opacity=”0.5″ background_image=”1860″ enable_bg_scale=”true” font_color=”#ffffff” column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/2″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” delay=”150″][vc_custom_heading text=”Inventing the Group\u2019s safety commitment visual identity” font_container=”tag:h3|text_align:center” use_theme_fonts=”yes” link=”url:https%3A%2F%2Fwww.sagarmatha.fr%2Fen%2Fshare-our-success-stories%2Finventing-the-groups-safety-commitment-visual-identity%2F|”][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"

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